Return and Replace Policy
At karodimal.com we are committed to satisfying our customers with our products ordered from our website. Our return policy is straightforward, flexible, and customer-friendly. we try to sort out the issues as much as we can, we welcome returns and replacements on the following terms –
- Wrong Product: If a wrong product has been dispatched to you and in case a product does not match the item Order by the Customer (Unboxing Video Required)
- Manufacturing Defect: If there is a manufacturing defect on the received product (Video Required)
- Damaged Condition: If the product is received in a damaged condition (Unboxing Video Required)
- A) CANCELLATION
we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason. Please write to us at firstname.lastname@example.org within 12 hours of ordering and we will be happy to assist you. Same-day/Fixed time delivery orders Under the Categories Like (Laxmi Ganesh kit and murti) cannot be cancelled under any circumstances. If the order has already been dispatched, order cancellation is not allowed.
- B) BREAKAGES
In the case of breakage or any in-transit damage, please send an unboxing video of the product within 12 hours of delivery to our email email@example.com and the needful shall be done immediately.
- C) WRONG PRODUCT RECEIVED
In the unlikely event that any product you have ordered is different from what you had ordered (unboxing video), you must immediately lodge a complaint with us on Chat support or the email at firstname.lastname@example.org. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories) for a replacement or an exchange, within 24 hours from the date on which these goods are delivered. Our support shall get in touch with you to explain the return pickup process.
In case of returns excluding the above three reasons we will Replace you with the amount of the bought product after taking out the freight / Shipping Cost–
- Domestic Shipping (India)- 0-500 gm – Rs. 75/-, 500-999 gm – Rs. 150/–, 1Kg-2KG -Rs. 250/-, 2kg above– Rs 250+Rs 125 per Additional KG.
- International Shipping- Only product Cost will be Replaced after deducting the shipping cost
In case of any query, you can reach us at email@example.com
How long would it take me to receive the Replacement of the returned product?
After the Replace has been initiated as per the Returns Policy, the Replace amount is expected to be reflected in the customer account as per the following timelines:
Online Replace – 7 to 10 working days post Replace initiation, depending on your bank partner
Please note, karodimal. cominitiates the Replace upon successful return picks up, and after the returned item has reached us and the quality check is successful. Therefore, the Replace initiation time may vary by the time taken by the courier partner to deliver the return to a karodimal. com warehouse. In case of any Replace discrepancies company may at its sole discretion, request you to share with us a screenshot of your bank statement at firstname.lastname@example.org